Return & Refund Policy

At Hans Casanova, each piece is crafted with exceptional care and attention to detail. We want you to be satisfied with your purchase and will work with you to resolve any concerns.

Returns & Refunds

Due to the handcrafted nature of our jewelry, all sales are considered final. However, if you believe your item was received damaged, defective, or is materially different from the product you ordered, please contact us within 7 days of delivery for review.

Each request is evaluated on a case-by-case basis, and approval of a return or refund is at the sole discretion of Hans Casanova.

Eligibility

A return request may be considered if:

• The item arrived damaged or defective.
• The item received does not match the product ordered.
• You notify us within 7 days of delivery.

Returns will not be accepted for reasons including, but not limited to:

• Change of mind
• Incorrect size selection
• Normal wear and tear
• Damage caused after delivery

Return Shipping

If a return is approved, the customer is responsible for all return shipping costs unless otherwise agreed in writing.

Items must be returned in their original condition and packaging whenever possible.

Contact

For all return or refund inquiries, please contact:

Hans Casanova
Email: hanscasanova.jewelry@gmail.com